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What Is the Cancellation and Refund Policy for the Pet Taxi Service?
What Is the Cancellation and Refund Policy for the Pet Taxi Service?
Valentina Rizo avatar
Written by Valentina Rizo
Updated over 9 months ago

At Sitter4Paws, we understand that plans can change unexpectedly, and we strive to provide a cancellation policy that is both flexible and fair. Here's what you need to know about our cancellation policy:


Cancellation Deadline

There is no charge to cancel your scheduled pet taxi services as long as we receive notification before 6 PM the evening prior to the scheduled start time. We believe in giving pet parents ample time to adjust their plans without incurring any additional fees.


Late Cancellation Fee

If you need to cancel your scheduled pet taxi services after 6 PM on the evening prior to the scheduled start time, a nominal $5 cancellation fee will apply. This fee helps cover administrative costs associated with last-minute cancellations.


Same-Day Cancellations

In the event that you need to cancel your scheduled pet taxi services within the same day or during the scheduled time frame of the service, we reserve the right to charge the full visit rate. This policy ensures that our drivers are compensated fairly for their time and availability.


Communication is Key

We encourage open communication between pet parents and our team to minimize disruptions and ensure smooth scheduling. If you anticipate needing to cancel or reschedule your pet taxi services, please notify us as soon as possible to avoid any unnecessary fees.


Your Satisfaction Matters

At Sitter4Paws, we're committed to providing exceptional service and flexibility to meet your needs. Our cancellation policy is designed to strike a balance between accommodating changes in plans and respecting the time and commitment of our drivers. Your satisfaction is important to us, and we're here to assist you every step of the way.


Need help? Contact Us

For any inquiries, feel free to contact us via call or text at (844) GET-SITTER, email us at [email protected] or chat with us on our website www.sitter4paws.com

We are open 365 days a year, including holidays, ensuring your pet receives the care they need whenever you need it. People love us, pets trust us!

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